FAQs
Shipping
Standard shipping (2 - 4 days) $99 MXN
Express Shipping (1 -2 days) $250 MXN
FREE SHIPPING in orders over $1500 MXN
Care instructions
-Machine wash cold
-Do not bleach
-Do not tumble dry
-Iron low
-Do not dry clean
-Do not iron on print
-Wash separately
-Wash inside out
Sizing
Get Your Measure of Style: Unleash the Perfect Fit with Our Size Chart
Returns
Enter to your account page in the following link: https://account.sartorialclo.com/orders
Log in with the email you made your purchase, a 6-digit code will be sent to your email for verification.
Enter the 6 digit code and log in to your account.
In your account page, you will see all the orders you have placed with us, please select the one with the items you have issue with.
Select a reason from the list and add a note if needed, then click in the “Request Return” button.
We will receive and evaluate your request, if it complies with our return policy we will process your return and refund. (Note: the return fee will vary according to the reason of the return).
You will receive an email with the confirmation of the request and a shipping label to return the items.
Refunds
Once your return process is complete, if it complies with our return and refund policy, we will process your refund and sent a confirmation email.